Questions & answers

From The Personal Film (about 1:07 minutes) to The Event Film (about 3:46 minutes). The length follows the number of photos and the pace you choose — and you see it before you order.

4 business days from the moment the order is complete and paid. You choose your photos here on the site before paying, so the clock starts right after payment. In a hurry? Add “Delivery within 24 hours” and receive the film within 24 hours. Every transition in the film is quality-checked, and one that does not score high is made again until it passes; and before the film goes out to you, we watch it and check it ourselves.

A round of corrections is included: tell us what to change, and we change it. And if something really does not fit — write to us within 7 days of delivery and we sort it out together, in line with the cancellation policy.

Yes. Every package includes a round of corrections — one consolidated request for changes. How many rounds and changes is written on the package: from One round of corrections · up to 3 changes to 2 rounds of corrections · up to 7 changes. Simply reply to the e-mail that comes with the film.

While you build, they are in your browser; when you continue to the order they go to private storage. They are used only to produce the film, and are deleted automatically 7 days after delivery. You can ask for earlier deletion at any time.

Photos where the faces are clearly visible — the sharper and larger the photo, the better the result. Old scanned photos work beautifully too.

Yes. The film arrives as an HD MP4 file, and you can play it on any screen, projector or TV — and send it on WhatsApp.

Yes. Restoring and reviving old photos is part of the service. The result depends on the condition of the original — the more complete and clear the photo, the more accurate the restoration. And you can add the 4K restoration — ₪2 a photo: every old photo is restored by two models and checked that every face is still the same face, and you receive every photo as a 4K file to download and print. More about photo restoration →

Both. The studio has a song list — the 100 songs most played at celebrations, and songs we add — and you choose the film’s song from it. A song with a recording on the site can be heard before you choose; any other is added to the film in production. Not there? Write which song, and we will try to add it. You can also upload a song of your own as an MP3; you then confirm that you may use it in a private film.

Yes — up to 20 videos in a film, each up to a minute. You add them with the photos, where you want them to appear, and the film moves into them smoothly. Each video is ₪15, and The Extended Story and The Event Film include one. A large video is made smaller in your browser before it is sent, so it goes up fast. Want greetings from family and friends? With the greeting videos add-on — ₪100, subtitles for up to 10 greeting videos included, and ₪5 for each video more, up to 20 in a film — what is said in them appears written as it is spoken, with a translation for family abroad if you like. With it the videos are not charged separately.

Yes, when you are the parents or guardians, or have their consent. The photos are used only to make your film: no one but the person editing it sees them, they are not used for advertising or for training systems, and they are deleted automatically after delivery. The details are in the Privacy Policy.

By e-mail — a personal link to watch and download an HD MP4 file. Keep a copy of your own, and send it on WhatsApp to everyone who was there.

Yes, in line with our cancellation policy and the Consumer Protection Law. The details are on the Cancellations & Refunds page.

No. The invitation is a link that opens on any phone, straight from WhatsApp.

Add your guest list (paste it from Excel or your contacts), and each guest has a WhatsApp button with a message already written for them. You can also send one link to a group.

Yes. Every change updates the same link, and guests always see the latest version.

Only you, and whoever you gave a management link to. A guest never sees who else is coming, and the details are deleted 90 days after the event.

The evening before the event we record how many confirmed, and on the day the door page counts who comes in. If the gap is more than 10%, either way, half the price comes back to you. It covers paid invitations, when at least 50 people confirmed and at least 90% of the list answered.

The “Digital invitation” package is ⁦₪149⁩ at the launch price and ⁦₪169⁩ after it — the final price, the same for a list of any size: a living design of your choice, a personal link for every guest to send on WhatsApp, Waze directions, add-to-calendar and a countdown, and gift details for Bit and PayBox. Sending it on WhatsApp for you, replies with a list that updates itself, a reminder for whoever hasn’t answered, seating and the map of the hall all come with “WhatsApp replies”: for a list of up to 75 phone numbers, ⁦₪249⁩ at the launch price (⁦₪269⁩ after it). Want text messages, calls to whoever hasn’t answered, or someone with you until the event? The prices page has a package for each.